Terms of Service

1. Agreement to Terms

By requesting, scheduling, or receiving any service from SkyShine Aircraft Detailing ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Agreement"). If you do not agree to these terms, please do not use our services. This Agreement constitutes the entire agreement between the Company and the Client and supersedes all prior agreements or understandings regarding the subject matter herein.

2. Services

SkyShine Aircraft Detailing provides mobile aircraft detailing services including but not limited to exterior washing, interior cleaning, paint correction, ceramic coating application, and recurring maintenance plans. All services are performed at the Client's designated hangar or FBO location within the California Bay Area.

3. Pre-Existing Conditions & Damage Disclaimer

SkyShine Aircraft Detailing is not responsible for any pre-existing damage, defects, or conditions on the aircraft prior to service commencement.

Before beginning any work, our team will conduct a visual inspection and may take timestamped photographs documenting the current condition of the aircraft. These photos serve as a record of the aircraft's state before our service begins. The Client acknowledges and agrees that:

• Any scratches, oxidation, paint defects, stains, tears, cracks, or other damage observed before service are pre-existing and not caused by our work.
• Certain surfaces (aged paint, deteriorated clear coat, worn leather, brittle plastics) may reveal underlying damage during cleaning that was not previously visible.
• We are not liable for the exposure of hidden defects during the normal course of professional detailing.

4. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability for any claim arising from our services shall not exceed the total amount paid by the Client for the specific service in question.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of revenue, or loss of anticipated profits.
• We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to weather conditions, airport restrictions, hangar access issues, or force majeure events as described in Section 16.

5. Insurance

SkyShine Aircraft Detailing maintains a general liability insurance policy of $2,000,000 (two million U.S. dollars). We are a credentialed vendor at San Carlos Airport (KSQL) and Half Moon Bay Airport (KHAF). A Certificate of Insurance is available upon request. Our insurance coverage does not extend to:

• Pre-existing damage or conditions as described in Section 3.
• Damage caused by the Client, their employees, or third parties.
• Normal wear and tear on aircraft surfaces.

6. Products & Materials

We exclusively use aviation-safe, non-corrosive products that are appropriate for aircraft surfaces, including but not limited to Optimum No Rinse, Plexus, Aerospace 303, and System X Max G+ (Boeing-certified ceramic coating). We do not use automotive-grade products that may damage composite surfaces, seals, or avionics.

The Client is responsible for informing us of any special coatings, treatments, or surface sensitivities specific to their aircraft before service begins.

7. Scheduling & Cancellation Policy

• Booking Confirmation: All booking requests are subject to confirmation by SkyShine Aircraft Detailing. A booking is not confirmed until the Client receives written confirmation (via email or text).
• Cancellation by Client: Cancellations made at least 48 hours before the scheduled appointment will incur no charge. Cancellations made within 48 hours of the appointment will be subject to a cancellation fee of 17% of the estimated service value, charged to the credit card on file.
• No-Show: If the Company arrives at the designated location and cannot access the aircraft or hangar, a trip fee may apply.
• Cancellation by Company: We reserve the right to cancel or reschedule appointments due to weather, safety concerns, or operational constraints without penalty.

8. Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.
• We accept payment via Zelle, Venmo, and major credit cards.
• A mobilization fee applies to all service appointments: $700 for standard bookings (3+ days advance notice, Northern California), or $1,200 for short-notice bookings (within 3 days). The mobilization fee may vary based on distance and location beyond Northern California.
• Invoices not paid within 30 days may be subject to a late fee of 1.5% per month.

9. FBO Charges & Additional Airport Fees

In addition to the services provided by SkyShine Aircraft Detailing, certain charges may be assessed by the Fixed Base Operator (FBO) at the location of service. These charges may include but are not limited to:

• Ramp access fees and escort service charges
• Hangar usage or overnight parking fees
• Facility fees, security fees, or badging requirements
• Water or utility access charges at the service location

All FBO-related charges are the sole responsibility of the Client. The Client agrees to pay any and all fees assessed by the FBO directly to the FBO or through the relevant billing process. SkyShine Aircraft Detailing is not responsible for any FBO-related charges and will not be held liable for fees incurred at the service location.

We will make reasonable efforts to notify the Client of any known FBO charges during the booking process when such information is available. However, the Client is ultimately responsible for confirming and settling any additional fees with the FBO prior to or during the service.

10. Hangar Access & Client Responsibilities

The Client is responsible for:

• Providing accurate and complete information, including aircraft details (tail number, make/model), service requests, and contact information.
• Providing adequate access to the aircraft and hangar at the scheduled time.
• Ensuring the work area is safe and free of hazards.
• Removing personal belongings and valuables from the aircraft prior to service (see Section 11).
• Providing access to water and electricity if required for the service.
• Disclosing any known issues, damage, or sensitivities with the aircraft before work begins.

11. Personal Property & Liability for Theft

SkyShine Aircraft Detailing is not responsible for any personal property left in or on the aircraft during the performance of detailing services.

This includes any items that are forgotten, misplaced, damaged, or lost during the service. The Client is strongly advised to remove all personal belongings, valuables, documents, electronics, and any items of sentimental or monetary value from the aircraft before the scheduled service begins.

Additionally, SkyShine Aircraft Detailing is not liable for any theft, loss, or damage to personal property that may occur during the service. In the event that items are left behind, the Client is responsible for coordinating the return or handling of such items directly with our team.

Any claims regarding missing or damaged personal property must be reported in writing within 24 hours of service completion. Claims reported after this period may not be considered.

12. Photography & Content Usage Rights

During the course of providing services, SkyShine Aircraft Detailing may take photographs and/or video of the aircraft for the following purposes:

• Documentation: To record the pre-existing condition and post-service condition of the aircraft.
• Quality Assurance: To maintain internal records and ensure service standards.
• Marketing & Promotional Use: To feature on our website, social media channels, portfolio, and marketing materials.

By agreeing to these Terms, the Client grants SkyShine Aircraft Detailing a non-exclusive, royalty-free, perpetual license to use photographs and videos of the aircraft for marketing and promotional purposes. We will exercise discretion and will not display identifiable tail numbers, registration marks, or other personally identifying information in public-facing materials without explicit written consent from the Client.

If the Client does not wish for their aircraft to be photographed for marketing purposes, they must notify us in writing prior to the scheduled service. Documentation photographs for condition reporting will still be taken regardless of marketing preferences.

13. Monthly Maintenance Plans

• Maintenance plans are billed monthly at the agreed-upon rate.
• No long-term contracts are required. Plans may be cancelled with 30 days' written notice.
• Plan members receive priority scheduling and discounted rates.
• A condition report is provided after each maintenance visit.

14. Indemnification

The Client agrees to indemnify, defend, and hold harmless SkyShine Aircraft Detailing, its owners, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of or related to:

• The Client's breach of these Terms.
• The Client's failure to disclose pre-existing conditions or damage.
• Inaccurate or incomplete information provided by the Client.
• Any actions by the Client or their agents that cause damage during or related to the service.
• Personal property claims arising from failure to remove belongings as advised in Section 11.

15. Dispute Resolution, Governing Law & Jury Trial Waiver

Any disputes arising from these Terms or our services shall be resolved through:

1. Good Faith Negotiation: The parties shall first attempt to resolve disputes through direct communication within 30 days of written notice of the dispute.
2. Mediation: If negotiation fails, the parties agree to participate in mediation in San Mateo County, California, with costs shared equally.
3. Governing Law & Venue: This Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to its choice of law provisions. Venue shall be exclusively in the state or federal courts of competent jurisdiction located in San Mateo County, California, and each party irrevocably submits to the exclusive jurisdiction of such courts.

Jury Trial Waiver

THE PARTIES HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL ACTION, PROCEEDING, CAUSE OF ACTION, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES PROVIDED HEREUNDER.

Attorney's Fees

In the event of any dispute, action, or proceeding arising out of or relating to this Agreement, the prevailing party shall be entitled to recover its reasonable attorney's fees, court costs, and other expenses from the non-prevailing party, in addition to any other relief to which such party may be entitled.

16. Force Majeure

SkyShine Aircraft Detailing shall not be held liable for any failure or delay in performing services due to events beyond its reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, severe storms, wildfires)
• Pandemic, epidemic, or public health emergencies
• War, terrorism, civil unrest, or government actions
• Airport closures, airspace restrictions, or TFR (Temporary Flight Restrictions)
• FBO operational shutdowns or access denials
• Power outages, water supply interruptions, or utility failures
• Government laws, regulations, orders, or embargoes
• Supply chain disruptions affecting aviation-safe products

In the event of a force majeure situation, the Company will promptly notify the Client and make reasonable efforts to reschedule the service at the earliest available opportunity. No cancellation fees shall apply to services postponed due to force majeure events.

17. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after modifications constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +1 (669) 290-9065
• Service Area: California Bay Area