1. Introduction
SkyShine Aircraft Detailing ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or otherwise interact with us.
This policy complies with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.
2. Information We Collect
2.1 Information You Provide
When you request a quote, schedule a service, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Company or organization name
- Airport or FBO location
- Aircraft type, model, and tail number
- Service preferences and scheduling details
- Photos of your aircraft (if voluntarily uploaded)
- Any additional notes or messages you provide
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
3. How We Use Your Information
We use the information we collect to:
- Process and respond to your service requests and inquiries
- Schedule and perform detailing services
- Communicate with you about your appointments and services
- Send before-and-after documentation of our work
- Process payments
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party providers who assist in operating our website, processing payments, or delivering services, subject to confidentiality agreements.
- Legal Requirements: When required by law, subpoena, court order, or governmental request.
- Business Protection: To protect our rights, property, or safety, or that of our clients and the public.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (HTTPS/TLS)
- Secure cloud storage with access controls
- Regular security reviews
- Limited employee access to personal data
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Your Rights Under CCPA
If you are a California resident, you have the following rights:
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
- Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out.
To exercise any of these rights, please contact us at [email protected]. We will respond within 45 days of receiving a verifiable request.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for up to 7 years for tax and legal compliance purposes.
8. Cookies
Our website uses essential cookies necessary for authentication and security. We do not use tracking cookies or third-party advertising cookies. Essential cookies include:
- Session cookies for maintaining user login state
- Security tokens (CSRF protection)
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: [email protected]
- Phone: +1 (669) 290-9065
- Service Area: California Bay Area